& SUPPORT SERVICES
We provide extended help desk and support hours designed to keep your business humming. We also provide 24/7 monitoring and maintenance, with access to on-call engineers for unexpected emergencies. Whether you’re home-based, or running an expanding business, our IT maintenance and support model can be tailored and priced to fit your exact situation.
Help Desk call
(02) 8925 1800
7am – 6pm Monday to Friday | 8am – 4pm Saturday
OUR SUPPORT ISN’T JUST IN TIME – IT’S WELL CONSIDERED
Your business will experience
Extended Help Desk Support hours.
Coordination of third-party licensing and hardware in support of user outcomes.
Engineers available after-hours to run maintenance, means less disruption during business hours.
Quick response to critical alerts from Microsoft.
A 24/7 managed solution that is end to end.
VIGILANT.IT team members on-call for unexpected emergencies.
Hardware fix and maintenance.
Support for remote workers – no matter where they are based.
Device fleet burn-in and team rollout.
Streamlined contact only when and where you need it - we won’t bombard you with endless statistical reporting until there is a reason.
How It Works
First, we will establish a maintenance schedule designed to keep your IT in shape. Pricing is tiered and based on the quantity of servers and devices to be supported. Unlike other providers who charge a fixed cost based on the number of users and/or computers, using automation we achieve economies of scale which can flow them down to you with growth. For very small businesses we will discount the fixed cost for your first server.
Regular maintenance and system restore
Regular preventative maintenance is critical to every business of every size to ensure there is no unintended downtime or failures. To make sure your data is fully protected and software runs as it should, we deploy automated tools on your PCs and Servers that enable us to see problems before they happen, and schedule maintenance and checks throughout the year. We take an all-in approach to systems uptime and won’t settle for cutting corners.
Frequent checking and problem solving
Day-to-day support for your staff
If any of your team encounters an issue while they’re working, they simply log a support call with our Help Desk. Escalated responses will be attended to by senior staff. We employ an operations management platform based on the IT Infrastructure Library (ITIL) guidelines.