IT Monitoring, Maintenance & Support

Whether you’re home-based, or running an expanding business in a commercial space, our IT maintenance and support model can be tailored to fit your exact situation. Acting as a one-stop shop for all your IT needs, we aim to be neither seen nor heard. In fact, around 97% of all of our maintenance and support services are conducted off-site so you won’t even notice we are there (although your computers certainly will).

Your business will experience:

  • Extended Helpdesk & Support hours (7am to 6pm Monday – Friday and 8am to 4pm Saturdays)

  • Engineers available after-hours to run maintenance meaning less disruption to your day

  • A personalised service offering you access to individual Vigilant.IT team members

  • 24/7 managed solution that is end to end

  • Quick response to critical alerts from Microsoft

  • On-call engineer for unexpected emergencies

  • Available support for remote workers – no matter where they are based

  • Strategic advice that ensures the direction of your IT infrastructure and makes sure it is in line with the direction and best practice of the It indsutry

  • Streamlined contact when and where you need it – we won’t bombard you with endless statistical reporting until there is a reason.

How it works

First we will establish a maintenance schedule made up of the two components below. Pricing is tiered and based on your total server count. Unlike other providers who charge a fixed cost based on the number of users and/or computers, we believe we can achieve a degree of economies of scale through automation. For very small businesses we will discount the fixed cost for your first server.

Read more about our pricing structure on the next tab

Regular maintenance, backup-ups and system restore

Backing up is critical to every business of every size and regular preventative maintenance helps to ensure that there is no unintended down time or failures.

To make sure your data is fully protected, we can run Routine Infrastructure Tasks (or RITs) daily, weekly, fortnightly, monthly, half yearly or to a yearly schedule. We take an ‘all in’ approach to systems back-up and won’t settle for cutting corners. We will also run full system test restores on a bi-annual (twice a year) basis to make sure all of your information can be fully restored in case of an emergency.

Frequent checking and problem solving

To keep things flowing all your servers and infrastructure is regularly monitored by our technicians. For those who want full visibility a self-service portal that can be operated by your internal IT staff is also available.

Day-to-day support for your staff

If any of your team encounters an issue while they are working they simply log a support call with our Help Desk. Escalated responses will be attended to by senior staff. Internally we employ Microsoft System Center Service Manager (SCSM) which is Microsoft’s IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) compliant ticketing system.

Jon Michel Executive Search

Jon Michel Executive Search (JMES), an Executive level recruitment agency had outgrown their existing infrastructure and required greater capacity and increased control over user support requirements, access levels and security.

By virtualising their environment with Microsoft Windows Server 2008 R2 and leveraging off the increased control, security and visibility of Microsoft Infrastructure Support and Maintenance, we were able to provide JMES with the availability and flexibility to their infrastructure reducing the requirements for costly expansions.

Due to the scalability earned by implementing Microsoft Infrastructure Support and Maintenance, JMES have greatly increased the security of their sensitive data and all but erased the requirement for ad-hoc user support.

Talk to us today about integrating Infinitis.IT Hosting Monitoring with your other services or setting it up as a standalone service.

+ Overview

Whether you’re home-based, or running an expanding business in a commercial space, our IT maintenance and support model can be tailored to fit your exact situation. Acting as a one-stop shop for all your IT needs, we aim to be neither seen nor heard. In fact, around 97% of all of our maintenance and support services are conducted off-site so you won’t even notice we are there (although your computers certainly will).

Your business will experience:

  • Extended Helpdesk & Support hours (7am to 6pm Monday – Friday and 8am to 4pm Saturdays)

  • Engineers available after-hours to run maintenance meaning less disruption to your day

  • A personalised service offering you access to individual Vigilant.IT team members

  • 24/7 managed solution that is end to end

  • Quick response to critical alerts from Microsoft

  • On-call engineer for unexpected emergencies

  • Available support for remote workers – no matter where they are based

  • Strategic advice that ensures the direction of your IT infrastructure and makes sure it is in line with the direction and best practice of the It indsutry

  • Streamlined contact when and where you need it – we won’t bombard you with endless statistical reporting until there is a reason.

How it works

First we will establish a maintenance schedule made up of the two components below. Pricing is tiered and based on your total server count. Unlike other providers who charge a fixed cost based on the number of users and/or computers, we believe we can achieve a degree of economies of scale through automation. For very small businesses we will discount the fixed cost for your first server.

Read more about our pricing structure on the next tab

+ Pricing Structure

Regular maintenance, backup-ups and system restore

Backing up is critical to every business of every size and regular preventative maintenance helps to ensure that there is no unintended down time or failures.

To make sure your data is fully protected, we can run Routine Infrastructure Tasks (or RITs) daily, weekly, fortnightly, monthly, half yearly or to a yearly schedule. We take an ‘all in’ approach to systems back-up and won’t settle for cutting corners. We will also run full system test restores on a bi-annual (twice a year) basis to make sure all of your information can be fully restored in case of an emergency.

Frequent checking and problem solving

To keep things flowing all your servers and infrastructure is regularly monitored by our technicians. For those who want full visibility a self-service portal that can be operated by your internal IT staff is also available.

Day-to-day support for your staff

If any of your team encounters an issue while they are working they simply log a support call with our Help Desk. Escalated responses will be attended to by senior staff. Internally we employ Microsoft System Center Service Manager (SCSM) which is Microsoft’s IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) compliant ticketing system.

+ Case Study

Jon Michel Executive Search

Jon Michel Executive Search (JMES), an Executive level recruitment agency had outgrown their existing infrastructure and required greater capacity and increased control over user support requirements, access levels and security.

By virtualising their environment with Microsoft Windows Server 2008 R2 and leveraging off the increased control, security and visibility of Microsoft Infrastructure Support and Maintenance, we were able to provide JMES with the availability and flexibility to their infrastructure reducing the requirements for costly expansions.

Due to the scalability earned by implementing Microsoft Infrastructure Support and Maintenance, JMES have greatly increased the security of their sensitive data and all but erased the requirement for ad-hoc user support.

+ More Information

Talk to us today about integrating Infinitis.IT Hosting Monitoring with your other services or setting it up as a standalone service.