The stability and recoverability of your network are critical to business success.
Constant monitoring and fine-tuning of your IT infrastructure can help you take advantage of the products you’ve invested in and make sure there are no unexpected problems.
Our Systematic Alert and Monitoring (SAM) program is a service that utilises an intelligent agent to monitor key system variables on your mission critical servers and applications. When a problem is detected, or a predefined threshold is exceeded, an alarm is immediately and automatically generated to notify the qualified team at Vigilant.IT. When a threshold is infringed it will warn our support staff who will take the appropriate action.
We also have extensive experience in building custom Management Packs for industries and specific line of business (LOB) applications such as for common server applications including Symantec Backup Exec, RIM Blackberry and CA eTrust Anti-Virus.
Our Monitoring service can also be extended by utilising the Vigilant.IT Maintenance support service.
Your business will experience:
Reduce chance of disruptions.
Useful system health and utilisation reports that can be used as an effective IT business planning tool allowing for improved capacity planning.
Support from a highly certified team.
Proactive problem detection and automated alarming which reduces downtime potential as problems can be identified earlier, resolved faster or even avoided completely.
24/7 managed solution that is end to end.
Advice only when and where you need it - we won't bombard you with endless statistical reporting until there is a reason.
Services typically monitored:
SAM services typically monitor the following areas, and are fully customisable to match your business requirements.
Disk drive capacity
System processes and services
Files and directories
TCP/IP devices and ports
Event log messages