Modern Working – Vigilant.IT

MODERN

WORKING

Mobility in IT has become a byword for the way that workers access information.

More than ever businesses need to provision their teams to work across multiple offices, remotely from home, the factory, in the field – all the while having confidence in the security of their systems and data. The evolution of modern working requires an any-device way of working, otherwise staff chained to one device at one location become hamstrung and unproductive. The challenge is achieving a consistent experience for all staff across their chosen devices whilst keeping the business secure.

Traditionally user computing was thought about in terms of a worker’s desktop or laptop device. Today’s business landscape means that workers need to be connected no matter what device, time, or place they choose. This has created enormous opportunity for companies and organisations, but it has also created a number of headaches especially around security and access. VIGILANT.IT provides a range of services to smooth your transition to modern working and ensure employees can work from almost anywhere, using the apps they rely on, safely and productively.

WELCOME TO THE VIRTUAL DESKTOP

HOW IT WORKS

We will conduct an audit of your IT environment to understand application mix, device compatibility, staff needs and the size of your data. This information will frame a target end-state reflecting the mix of Virtual Desktop or traditional Device Management services needed to enable your business’ modern working arrangement. We will then pilot and migrate your applications and data to the new architecture during agreed maintenance windows. For any non-standard applications – that is, applications that are specific to your business – we will test the application with you in the environment before you make any decisions.

COST BENEFITS

Further to this, as the computer desktop is delivered from the cloud, the user device can be a low-cost computer or simple terminal that is more reliable. This is particularly useful in factory environments or customer service situations where multiple staff may share a terminal across different production shifts. These shared computer situations can also benefit from shared licensing for Office 365, multiple staff can share one license instead of purchasing one per staff member, and so saving on licensing costs.

In addition, initial set-up fees may apply to bring the currency of your existing IT up to the level
necessary for the technology being deployed, this will be discussed before implementation. Standard inclusions:

Microsoft software licencing for the Microsoft 365 Suite and email system.
Hardware refresh.
Routine maintenance and monitoring.
Option to backup user data.

SAVE ON MICROSOFT WINDOWS

It is best practice to keep all your computers and mobile devices fully updated. If you are interested in upgrading your hardware to the latest version of Windows without a big financial outlay, we can arrange the licensing and loading of software onto devices prior to delivery, enabling staff to get started at switch-on of their device.

DEVICE MANAGEMENT

For staff situations where device connectivity cannot be assured or the rich desktop and application
experience is needed on-device, our Device Management service will enable a safe and productive
device experience. Our Device Management service uses Microsoft’s Endpoint Manager technology combined with our Service Desk capabilities to provide a complete device support outcome for your
business.

Our Device Management service provides:

Control of user access to applications and files based on the device and user attributes. For example, on company devices an ‘as in-office’ experience is allowed, for a personal tablet at home some files may be restricted from use or some applications may allow the reading of data but not writing.
Detect and automatically fix application vulnerabilities & act on suspicious activity.
Support for staff to bring your own devices (BYOD).
Reporting & management of device lifecycle and compliance to organisational standards.
Reporting & management of device lifecycle and compliance to organisational standards.

HELP DESK

To provide staff with an optimal experience we recommend they have access to a team of specialist IT support agents 24×7. Our Service Desk can provide Help Desk support, providing a simple way to get help with using or fixing their desktop experience.